Creating a culture of responsiveness: Shifting the concept of office hours

Description: Faculty availability to support learners outside synchronous classroom sessions is vital to learner success. The 20th century solution was defined office hours for scheduled, in-person meetings. Now, with technological advances, new tools, and concepts from services marketing, faculty and administrators can collaborate to create a culture of responsiveness, supporting faculty flexibility that improves learner success.

Facilitators: Dana Gray and Maryann Lamer (Rogers State University)